Dear Customer,
The health and safety of our customers, employees and community is our utmost priority. With the recent uncertainties that is unveiling in the country, we want to reach out to reassure you that we are adhering to all appropriate health and hygiene standards in line with guidance from our Ministry of Health.
How will it affect you as a visitor to AIA Brunei Branch at Pavo Point building?
Our AIA Customer Service located at Level 5, Pavo Point will continue operations from Monday to Friday, 8.15am to 4.00pm. All visitors are always required to wear a face mask on the premises and to scan their BruHealth QR Code on Level 5 and undergo temperature checks at the Lobby on Level 1 beforehand.
We seek for your kind patience should there be a delay in our response(s) to your queries as we continue to do our best to service you and ensure an effective operation in light of this situation.
Please note that AIA Brunei reserves the right to decline customers who are unwell.
Alternatively, customers may contact us via other channels with your enquiry by:
- Calling the AIA Customer Care hotline at +673 2239112/3/4
- Emailing us at bn.enquiries@aia.com
- Contacting your AIA Authorized representative
Should you have queries on the coverage of your policies, particularly on the COVID-19, please feel free to contact any of our AIA Authorised Representatives.
At AIA Brunei, the health and wellbeing of our stakeholders is of utmost priority.
To ensure the wellbeing of all stakeholders (those who are in good health) visiting the AIA Brunei Branch at Pavo Point, we have taken several preventive measures:
- Provision of hand sanitizers;
- Temperature checks for our frontline staff;
- Daily cleaning and disinfection have been stepped-up at our AIA Brunei Branch office.
AIA Brunei will closely monitor the local situation and revise the operating hours and servicing structure if the need arises where updates would be shared on:
For updates on COVID-19, please refer to the Ministry of Health (MOH) website - http://www.moh.gov.bn/SitePages/COVID-19.aspx