FAQs

1. How To Make A Claim

• You may contact your servicing agent or AIA claims department if you wish to make a claim.
  
• Please refer to the Quick Guide For Making a Claim brochure for more details on what is required on the type of claim you wish to make.

2. Important Notes

• All documents submitted must be in English. Any document that is not in English must be accompanied by an English translated copy of the document made by a certified translator/interpreter.
  

• All forms must be duly completed and signed to avoid delay in claim processing. Please indicate “N.A” for fields which are not applicable.
• The Claim Form must be signed using the same signature as in AIA Brunei’s records.

3. Submission Of Documents

• All claims required documents can be submitted to AIA Brunei through your servicing agent.
• Alternatively you may submit the claim personally to AIA Brunei Office.
  

  Our Office Opening Hours:
  Monday to Thursday, Between 8.15 am – 5.00 pm
  Friday, Between 8.15 am – 12.00pm and 2.00pm -5.00pm

Term insurance provides temporary life insurance protection for a stipulated period of time. The sum assured of the policy is paid to the beneficiary when death occurs during the stipulated term. Nothing is paid upon the survival of the insured at the end of the stipulated term. Being the cheapest form of insurance, term policies are best suited for those who require insurance protection at the lowest cost, such as fresh graduates with relatively low disposable income. Term policies are not available to children below the age of 16.

Term insurance policies are usually packaged with renewable or conversion privileges.

• Renewable privilege

Upon the maturity of a renewable term insurance policy, the insured has the right to renew the policy without having to prove insurability. This means that a new term policy will be issued by the insurance company regardless of the state of health of the insured then. The premiums of the new policy will be based on the then attained age of the insured.

• Conversion privilege

Convertible term insurance gives the policyholder the right to convert a temporary insurance policy to a permanent insurance policy, i.e. a whole life or an endowment policy, without having to prove insurability. This option is particularly important because insurance needs change with time. The premiums of the new policy will be based on the then attained age of the insured.

It offers a lifetime insurance protection. You pay premiums throughout your life, but this can be changed to a limited period. It will pay out the insured amount and any bonuses you have built up when you make a claim. 

It offers insurance protection and savings. It will pay out the insured amount and any bonuses you have built up when you make a claim, choose to stop the policy or at the end of the policy.

Your premium buys life insurance protection and investment units in a managed fund. Like a unit trust, your money is pooled with that of other investors and invested in short- and long-term investments. The price of your units depends on how the investments in the fund perform. The amount that the plan pays depends on the price of the units at the time you cash it or pass away. You will also get a death benefit.

Life insurance policies are broadly categorised as participating and non-participating policies.

Participating policies are policies that entitle the policyholders to share in the profits of the insurance company, in consideration of the additional premiums they contribute. The profits given are generally called bonuses. The benefits from participating policies include a non-guaranteed element (i.e. bonus), which is determined by the performance of the insurance company.

Non-participating policies do not share in the profits of the company. An example of a non-participating policy is a term insurance policy.