Feedback/complaint
Submit your policy/insurance complaints and queries in the form below.
Or you may write-in to us and address it to our Service Centre Location below.
Alternatively, you may call our AIA Customer Care at +673 2239112/3/4,
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.
We will also contact you if further information is required for reviewing your complaint.
If your complaint is not satisfactorily resolved by us or we are unable to resolve the complaint within 90 business days after the receipt of the complaint, you may contact Financial Consumer Issues, Brunei Darussalam Central Bank:
Financial Consumer Issues
Brunei Darussalam Central Bank
Level 7, Ministry of Finance and Economy Building
Commonwealth Drive
Bandar Seri Begawan BB3910
Brunei Darussalam
Tel: 2380007
Email: fci@bdcb.gov.bn
Service center locations
AIA Singapore PTE. LTD.
5th Floor, Pavo Point,
Simpang 37, Jalan Kianggeh,
Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam
Operating Hours:
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
Mailing address
All paper documents can be sent to: AIA Singapore PTE. LTD.
5th Floor, Pavo Point,
Simpang 37, Jalan Kianggeh,
Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam
FAQ
Have a question? Find your answers here
Accident or Medical Emergencies
for AIA policies with emergency medical evacuation and repatriation benefit, please call +65 6248 8668.
The Emergency Assistance Services may include the following:
- Arrangement of emergency medical evacuation and repatriation (including repatriation of mortal remains), subject to AIA's approval
- Pre-trip assistance advice
- Legal and/or interpreter referral
This Emergency Assistance Service is provided by Aspire Lifestyle, an International SOS Company. Assistance will be provided as quickly as possible, to the best of our ability.
Important Notes:
The precise terms and conditions, including exclusions whereby the benefits under your policy may or may not be payable, are specified in your policy contracts. You are advised to read the policy contracts.
This Service is delivered by Aspire Lifestyle, who is solely responsible for providing the Service to you. We do not assume any responsibility or liability for the Service, or for any outcomes arising from its use. If your existing or in‑force insurance policy is cancelled, you will no longer be eligible to access this Service. We may, at its discretion, update the appointed service provider or withdraw the Service at any time without prior notice. We are not liable for any consequences arising from or related to the Service, including any delays or disruptions in its provision.
