Submit your policy/insurance complaints, queries or feedback in the form below.
Or you may write-in to us and address it to our Service Centre Location below.
Alternatively, you may call our AIA Customer Care at +673 2239112/3/4,
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.
We will also contact you if further information is required for reviewing your complaint.