Call our hotline

+673 2239112/13/14
Calling hours: 8:15am - 5:00pm
(Except Fridays, closed from 12:00pm - 2:00pm )

Contact us

Submit your policy/insurance complaints, queries or feedback in the form below.

Or you may write-in to us and address it to our Service Centre Location below.

Alternatively, you may call our AIA Customer Care at +673 2239112/3/4,

Mondays to Fridays between 8:15am and 5:00pm

(except Fridays from 12:00pm – 2:00pm)

Closed on Saturdays, Sundays and Public Holidays

Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.

We will also contact you if further information is required for reviewing your complaint.

If your query or complaint is not satisfactorily resolved by us, you may contact Financial Consumer Issues, Brunei Darussalam Central Bank via email at fci@bdcb.gov.bn or walk-in at their address as follows:

Level 7, Financial Consumer Issues
Brunei Darussalam Central Bank
Ministry of Finance and Economy Building
Commonwealth Drive
Brunei Darussalam
Tel: 2380007

Service center locations

AIA Singapore PTE. LTD.

5th Floor, Pavo Point,

Simpang 37, Jalan Kianggeh,

Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam

Operating Hours:
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays