Call our hotline

+673 2239112/13/14
Calling hours: 8:15am - 5:00pm
(Except Fridays, closed from 12:00pm - 2:00pm)

Submit your policy/insurance complaints and queries in the form below.

Or you may write-in to us and address it to our Service Centre Location below.

Alternatively, you may call our AIA Customer Care at +673 2239112/3/4,

Mondays to Fridays between 8:15am and 5:00pm

(except Fridays from 12:00pm – 2:00pm)

Closed on Saturdays, Sundays and Public Holidays

Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.

We will also contact you if further information is required for reviewing your complaint.

If your complaint is not satisfactorily resolved by us or we are unable to resolve the complaint within 90 business days after the receipt of the complaint, you may contact Financial Consumer Issues, Brunei Darussalam Central Bank:

Financial Consumer Issues

Brunei Darussalam Central Bank

Level 7, Ministry of Finance and Economy Building

Commonwealth Drive

Bandar Seri Begawan BB3910

Brunei Darussalam

Tel: 2380007

Email: fci@bdcb.gov.bn

Service center locations

AIA Singapore PTE. LTD.

5th Floor, Pavo Point,

Simpang 37, Jalan Kianggeh,

Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam

Operating Hours:
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays