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Contact us

Call out hotline

+673 2239112/3/4
(except from Fridays, 12:00pm - 2:00pm )

Contact us

Submit your policy/insurance complaints, queries or feedback in the form below.
Or you may write-in to us and address it to our Service Centre Location below.
Alternatively, you may call our AIA Customer Care at +673 2239112/3/4, 
Mondays to Fridays between 8:15am and 5:00pm

(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
 
Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.
We will also contact you if further information is required for reviewing your complaint.

Service center locations

AIA Singapore PTE. LTD.
5th Floor, Pavo Point,
Simpang 37, Jalan Kianggeh,
Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam
 
Operating Hours:
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays

Mailing address

All paper documents can be sent to: AIA Singapore PTE. LTD.

5th Floor, Pavo Point,
Simpang 37, Jalan Kianggeh,
Kampung Kianggeh,
Mukim Kianggeh BA1211,
Brunei Muara District,
Negara Brunei Darussalam

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