Submit your policy/insurance complaints, queries or feedback in the form below.
Or you may write-in to us and address it to our Service Centre Location below.
Alternatively, you may call our AIA Customer Care at +673 2239112/3/4,
Mondays to Fridays between 8:15am and 5:00pm
(except Fridays from 12:00pm – 2:00pm)
(except Fridays from 12:00pm – 2:00pm)
Closed on Saturdays, Sundays and Public Holidays
Note: All complaints lodged will be directed to our Complaint Handling Officer and will be assigned accordingly.
We will also contact you if further information is required for reviewing your complaint.
If your query or complaint is not satisfactorily resolved by us, you may contact Financial Consumer Issues, Brunei Darussalam Central Bank via email at fci@bdcb.gov.bn or walk-in at their address as follows:
Level 7, Financial Consumer Issues
Brunei Darussalam Central Bank
Ministry of Finance and Economy Building
Commonwealth Drive
Brunei Darussalam
Tel: 2380007
Level 7, Financial Consumer Issues
Brunei Darussalam Central Bank
Ministry of Finance and Economy Building
Commonwealth Drive
Brunei Darussalam
Tel: 2380007